FAQ

Creating an account at Roaring21 Casino is quick and straightforward. First, visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to complete a registration form with your personal details, including your name, date of birth, email address, phone number, and physical address. Choose a unique username and secure password for your account. After reviewing and accepting our terms and conditions, submit your registration. You'll receive a confirmation email with a verification link. Click this link to activate your account. The entire process takes just a few minutes, and once complete, you can make your first deposit and start playing. Remember to provide accurate information as this will be verified during the withdrawal process to ensure the security of your account.

Roaring21 Casino offers several generous welcome bonuses for new players. Our flagship welcome offer is a 400% match bonus up to $4,000 plus 100 free spins on the Lucky 6 slot game. The best part? You can claim this bonus TWICE, potentially receiving up to $8,000 in bonus funds and 200 free spins. Additionally, we offer a straight 500% deposit bonus using code DEP500, subject to a 40x wagering requirement. For cryptocurrency users, we have a special 300% Crypto Welcome Bonus up to $3,000 with a minimum deposit of just $10 and a 50x playthrough requirement. All welcome bonuses are subject to our standard terms and conditions. Remember that bonus funds must be wagered according to the specified requirements before any winnings can be withdrawn. These offers are designed to give you extra playing power right from the start of your Roaring21 Casino journey.

Yes, Roaring21 Casino occasionally offers no deposit bonus codes for new and existing players. Our current no deposit offer includes a $40 free chip with code NDB40, available exclusively for slot games (except progressive slots) before making your first deposit. The maximum bet while playing with this bonus is $10. We also have an exclusive $25 Free Chip bonus using code LCB25FC, which comes with a 40x wagering requirement and a maximum cashout of $200. To qualify for this bonus, you must have made a deposit of at least $50 in the last 30 days. No deposit bonuses are a great way to test our games without risking your own money, but they do come with specific terms and conditions. These offers may change periodically, so we recommend checking our promotions page or contacting customer support for the most current no deposit bonus codes available.

Roaring21 Casino offers a variety of secure payment methods to accommodate our players' preferences. For deposits, you can use Visa, MasterCard, Bank Transfer, Neteller, Skrill, ecoPayz, and Interac. We also support cryptocurrency transactions for enhanced privacy and faster processing times. For withdrawals, you can choose from Bank Transfer, Courier Cheque, Neteller, Skrill, ecoPayz, and cryptocurrency options. All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Deposit minimums typically start at $25, while withdrawal minimums vary by method. Processing times also differ: cryptocurrency withdrawals are usually processed within 24-48 hours, while traditional banking methods may take 3-7 business days. Remember that all payment methods are subject to our verification process to maintain security and comply with regulations. For specific details about limits and processing times for your preferred payment method, please contact our support team.

Wagering requirements at Roaring21 Casino determine how many times you need to play through a bonus amount before you can withdraw any associated winnings. For most of our bonuses, the standard wagering requirement is 40x the bonus amount. Our Crypto Special bonus has a slightly higher requirement at 50x. For example, if you receive a $100 bonus with a 40x requirement, you'll need to place bets totaling $4,000 before withdrawing any winnings from that bonus. Different games contribute differently toward meeting these requirements: slots generally contribute 100%, while table games like blackjack and roulette may contribute at lower percentages or not at all. It's important to note that there may be maximum bet limits while completing wagering requirements, typically $10 per spin or hand. Time limits also apply – most bonuses must be wagered within 30 days of claiming them. Always review the specific terms for each promotion, as requirements can vary. Meeting wagering requirements takes time and isn't guaranteed to result in withdrawable winnings, as gambling always involves an element of chance.

Yes, Roaring21 Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly on both iOS and Android devices without requiring any app downloads. Simply visit our website using your mobile browser, log in to your account, and start playing. The mobile version maintains the same high-quality graphics, smooth gameplay, and secure payment processing as our desktop site. Nearly all our games, including popular slots from Real Time Gaming and our selection of table games, are available on mobile. The interface automatically adjusts to your screen size, ensuring comfortable navigation and gameplay. You can also claim bonuses, make deposits, request withdrawals, and contact customer support directly from your mobile device. Whether you're commuting, traveling, or just relaxing away from your computer, Roaring21 Casino's mobile compatibility ensures you never miss out on the excitement and potential wins.

Roaring21 Casino offers an extensive collection of games powered exclusively by Real Time Gaming (RTG), one of the industry's most respected software providers. Our slot selection includes classic 3-reel slots, modern 5-reel video slots, and progressive jackpot games with life-changing potential prizes. Popular titles include Aztec's Millions, Lucky 6, Bubble Bubble, and Cash Bandits series. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. We also feature specialty games like keno, scratch cards, and bingo for players seeking something different. Our video poker section includes favorites like Jacks or Better, Deuces Wild, and Joker Poker in both single-hand and multi-hand formats. All games are regularly tested for fairness by independent auditors, ensuring random outcomes and honest play. New games are added to our library frequently, so there's always something fresh to try. With RTG's renowned graphics and smooth gameplay, you can expect a premium gaming experience across all categories at Roaring21 Casino.

Roaring21 Casino operates under a valid gaming license issued by the government of Curacao, one of the established regulatory jurisdictions in the online gambling industry. This licensing ensures that we adhere to strict operational standards regarding fair gaming, responsible gambling practices, and financial security. Our Random Number Generator (RNG) is regularly tested by independent third-party agencies to verify that all game outcomes are completely random and fair. We implement industry-standard security measures, including 128-bit SSL encryption technology, to protect all player data and financial transactions. As a licensed operator, we're committed to maintaining transparent business practices and following anti-money laundering (AML) protocols. Our licensing information is displayed at the bottom of our website, and we encourage players to verify our current licensing status if they have any concerns. Operating under a recognized regulatory framework demonstrates our commitment to providing a secure, fair, and trustworthy gaming environment for all our players.

The verification (Know Your Customer or KYC) process at Roaring21 Casino is a standard security procedure required before processing withdrawals. This process helps us prevent fraud, identity theft, and comply with anti-money laundering regulations. When you request your first withdrawal, you'll need to submit several documents to verify your identity, address, and payment method. These typically include: a government-issued photo ID (passport, driver's license, or national ID card), a recent utility bill or bank statement showing your name and address (issued within the last 3 months), and proof of payment method ownership (credit card photo showing the first 6 and last 4 digits or a screenshot of your e-wallet account). For security, you can black out the middle digits of your credit card and the CVV code. Documents should be submitted through your account portal or directly to our support team via email. The verification process usually takes 24-48 hours once all proper documents are received. We recommend completing verification soon after registration to ensure smooth withdrawals later. All submitted documents are handled with strict confidentiality and stored securely.

If you encounter technical issues while playing at Roaring21 Casino, there are several steps you can take to resolve them. First, try refreshing your browser or clearing your cache and cookies, as this often solves many common problems. Ensure your internet connection is stable and that you're using an updated browser (Chrome, Firefox, Safari, or Edge) for optimal compatibility. If you're experiencing game freezes or crashes, close the game properly and relaunch it. For persistent issues, try using a different device or browser to determine if the problem is device-specific. If problems continue, contact our support team at support@roaring21.com with specific details about the issue, including the game you were playing, the device and browser you're using, and screenshots if possible. For login problems, use the password reset function or contact support for assistance. Players experiencing payment processing issues should verify their payment details and check with their financial institution for any restrictions. Our technical support team is available to help troubleshoot any persistent problems and ensure you can return to enjoying your favorite games as quickly as possible.

Roaring21 Casino is committed to promoting responsible gambling and offers several tools to help players maintain control over their gaming activities. We provide deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit into your account. Self-exclusion options are available for players who wish to take a break from gambling, ranging from temporary timeouts to permanent account closure. Reality checks can be set up to provide notifications about how long you've been playing, helping you keep track of your gaming sessions. We also offer personal gambling history access, allowing you to review your betting patterns and identify any concerning trends. Our website features information about recognizing problem gambling signs and provides links to professional help organizations like Gamblers Anonymous and the National Council on Problem Gambling. All players must verify they are of legal gambling age (21+), and we enforce strict identity verification to prevent underage gambling. If you're concerned about your gambling habits or those of someone close to you, we encourage you to contact our support team for guidance on implementing these responsible gambling tools.

At Roaring21 Casino, we implement bank-level security measures to protect your personal and financial information. All data transmitted between your device and our servers is secured using 128-bit SSL (Secure Socket Layer) encryption technology, the same standard used by major financial institutions. This ensures that sensitive information cannot be intercepted or accessed by unauthorized parties. We maintain strict data protection policies that comply with international privacy standards and regulations. Your financial transactions are processed through secure payment gateways with additional verification steps to prevent fraud. We never store complete credit card information on our servers. Our privacy policy clearly outlines how we collect, use, and protect your information, and we never sell or share your personal data with third parties for marketing purposes. Our systems undergo regular security audits and updates to address emerging threats and vulnerabilities. Access to player information within our organization is strictly limited to authorized personnel who need it to provide services to you. In the unlikely event of a security concern, we have protocols in place for prompt notification and resolution. Your security is our priority, allowing you to focus on enjoying your gaming experience with peace of mind.

Roaring21 Casino offers reliable customer support to address any questions or concerns you may have. Our primary support channel is email, which you can reach at support@roaring21.com. Our support team typically responds within 24 hours, though we strive to answer most inquiries much faster. When contacting support, please include your username, the details of your query, and any relevant screenshots to help us assist you more efficiently. For general information, our comprehensive FAQ section often provides immediate answers to common questions about bonuses, banking, games, and account management. We recommend checking this resource first for the fastest resolution. While we currently don't offer 24/7 live chat or telephone support, our email support team is dedicated to providing thorough, helpful responses to every inquiry. Our support staff is knowledgeable about all aspects of our casino operations and can assist with technical issues, bonus inquiries, verification processes, and more. We value your feedback and continuously work to improve our support services to ensure your gaming experience at Roaring21 Casino is smooth and enjoyable.